FAQs

Please complete the form located HERE. Start your account today!

We work with experienced sellers in the DTC, B2B Private Label, Wholesale sectors. We do not have a minimum to start an account but low volume FBA/WFS accounts will have their inventory batched once we receive at least 50 ASIN units in total.  Please contact us for more details.

We do not accept and Used Items, Liquidations, Unboxed Shoes at this time.  We handle Hazmat products on a limited basis and your account must be pre-approved by us prior to sending us inventory.

We have a simple process that requires very little work from our clients. We will walk you through everything during your onboarding call.

Most jobs take 24-72 hours, completed during normal business hours. Large and labor intensive jobs may take longer. 

For Amazon FBA customers we do require limited seller Central access to complete your shipment.  If this is not something you want to provide we have other avenues that we can discuss.

For DTC customers we process all orders for stores you link in our portal through our software.  All shipping information is transmitted through API.  The only exception is Faire.com, which must be routed through a redirect or Shopify.  The shipping information must be taken from our portal and input into Faire so your payment gets released to you.  We can handle this process for a small monthly fee or you can do it on your own.  Once Faire updates their API for 2 way sync this situation will be automatically handled by our WMS.

All new clients are setup for ACH online payments with a term of NET 5.  If you prefer to pay via credit card, please let us know and we will update your account.  All credit card payments are subject to a 3.5% Processing Fee.  If your company is a registered Quickbooks Online user we can set up your account through API for ACH payments.  If you do not use Quickbooks Online we will route ACH requests through Melio.

If you require a large amount or extended storage please contact us for a quote. Pallets can be a maximum of 40″x48″x60″. All pallets exceeding this will be broken down and restacked to fit into our racking. A charge of $45.00 per hour labor plus the cost of additional pallets and wrap will be billed to you.

We take the privacy and security of your products and sources very seriously, we are willing to sign an NDA (non-disclosure agreement) if requested to ensure total privacy. Our employees also sign NDA’s and are not allowed to sell on Amazon.

We will accept your inventory, but if you are shipping from outside the US, we cannot be the Importer of Record. If your product is being shipped through a carrier such as DHL or UPS they can handle the customs and duties for you. If the product is arriving into the US via pallet or sea container then you will need a customs agent.

We can arrange customs brokerage services through our trusted provider network. Contact us for more details.

Not a problem! We can be reached by clicking HERE