FAQs

Getting Started
Is there a start up fee?
There is no startup fee to open an account with AMSCO Prep.
Do I have to sign a long-term contract?
No long-term commitments required. We believe in earning your business.
What types of products do you not handle?
We do not accept used items, liquidations, or unboxed shoes. We handle Hazmat products on a limited basis — your account must be pre-approved before sending Hazmat inventory.
Are visits to your warehouse allowed?
We welcome visits to our Illinois facility. We just ask for 48 hours notice so we can have someone ready to greet you.
Shipping & Fulfillment
Do you ship orders same-day?
Yes! Orders received by noon (12 PM CST) Monday through Friday are processed the same day. Orders after noon are processed the next business day.If you have a large increase in sales due to a viral video or promotion additional time may be required. See your agreemenent for more details.
What shipping carriers do you use?
We work with UPS, USPS, FedEx and DHL with daily scheduled pickups for each. We leverage our volume to negotiate competitive rates and pass those savings on to our clients.
What happens if an order is mis-shipped?
In the rare event of a mis-shipment, we will do everything we can to make it right. See your agreement for more details
Do you ship internationally?
Yes, we ship anywhere our carriers deliver. As long as all rules and regulations are followed regarding your product we will get it to your customer.
I live outside the US. Can I send my inventory to you?
We will accept your inventory, but we cannot be the Importer of Record. Carriers like DHL or UPS can handle customs for parcel shipments. For pallets or sea containers, you will need a customs agent.
Amazon FBA & Integrations
What are the steps in your FBA workflow?
Our process requires very little work from you. We'll walk you through everything on your onboarding call:
  1. Ship your products directly to our Huntley, IL warehouse.
  2. Provide your FBA shipment details — we handle the rest.
  3. We prep, label, package, and ship directly to Amazon FBA on your behalf.
How long does FBA prep take?
Most jobs are completed within 24–72 hours after check in during normal business hours. Large or labor-intensive prep jobs may take longer depending on scope.
Do you require Amazon user permissions?
For FBA customers, we require limited Seller Central access to complete your shipment.If this isn't something you're comfortable with, we have other options we can discuss. For DTC/FBM customers, all orders are processed via API through our warehouse management system (ShipHero) and you can view all details in your client portal.
What eCommerce platforms do you integrate with?
We integrate with all major platforms via our ShipHero-powered WMS — including Shopify, Amazon, eBay, WooCommerce, BigCommerce, TikTok Shop, and Walmart. Connecting your store(s) is easy and we guide you through it during onboarding.
Inventory & Storage
Do you require products to have barcodes?
Yes — every product must have a unique SKU and barcode before arriving at our warehouse. If your products aren't barcoded, we can apply them for you for a fee.
How will I know when my inventory is running low?
Our software provides real-time inventory tracking and can be set to automatically alert you when stock falls below your set threshold. Everything you need will be on your dashboard.
Do you offer storage?
Yes — please contact us for a quote. Pallets can be a maximum of 40″ x 48″ x 60″. Oversized pallets will be broken down and restacked at a charge of $50.00/hour plus materials.
Do you offer inventory insurance?
We cannot insure inventory that we do not own. We advise all clients to add our warehouse as a secondary location on your existing insurance policy.
Billing & Payments
What payment methods do you accept?
We accept all major credit cards as well as ACH payments.
Do you offer customs brokerage?
We do not offer customs brokerage services. You'll need to arrange clearance through your carrier or a third-party customs agent.
Returns & Additional Services
Do you handle returns?
Yes we do. We will review our operating procedure for returns during onboarding. We do not accept returns for orders that we did not ship unless your account is authorized to include this service.
Can you add marketing inserts or custom packaging?
Absolutely. We allow custom branded packaging, promotional inserts, and stickers. Contact us with your requirements for pricing.
What additional services do you offer?
We offer a full suite of value-added services, all individually quoted:
  1. Kitting & bundling
  2. Product barcoding & FNSKU labeling
  3. Amazon FBA & Walmart WFS prep
  4. Returns processing
  5. Custom packaging & inserts
  6. Container & LTL receiving
  7. Subscription box fulfillment
  8. Poly bagging & shrink wrapping

Contact us for a custom quote.
Help! I still have a question.
No problem! Reach us by clicking here, or emailing support@amscoprep.com. During normal operating hours we typically respond within 2 hours.
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